Spinago Casino Responsible Gaming

Our Commitment to Safer Play

We at Spinago Casino recognise that gambling carries risk, and that a small percentage of players may develop patterns of play that become harmful. That's why our platform is built around the principle that entertainment should never come at the expense of financial stability, relationships or mental health. Our Spinago team continuously reviews account activity, deposit patterns and support requests so that we can identify signs of distress early and offer help where it's needed.

We also comply with the regulatory framework of our licence, the Tobique Gaming Commission e-gaming licence No. 0000002, which requires operators to maintain responsible gaming safeguards. Our Terms and Conditions, version 1.0, effective from 12/12/2025, include detailed provisions on player protection, and we encourage you to review them alongside this page.

Age Verification and Account Security

Gambling with us is strictly reserved for adults. Our Spinago platform only accepts players who meet the minimum legal gambling age in their jurisdiction, and we never knowingly allow underage individuals to register or play. During registration, you'll be asked to provide your full legal name, residential address, date of birth, a valid e-mail address and, later, identification documents. These checks exist to confirm your age and identity before any withdrawal is processed, and in the case of cryptocurrency play, verification is required before your very first deposit or bet.

Our Spinago Casino policy also limits each individual to one account per person, household, IP address and device. This isn't just an anti-fraud measure - it also helps us monitor play responsibly and prevents players from circumventing the limits they've set for themselves on a previous account.

Why We Require Identity Verification

• To confirm you are of legal age to gamble
• To protect you from identity theft and account misuse
• To ensure withdrawals are paid to the rightful account holder
• To support our responsible gaming and anti-money-laundering obligations

Tools to Help You Stay in Control

We at Spinago want you to feel in charge of your own play at every moment. While our systems already apply structural limits - such as wagering requirements, maximum bet restrictions while a bonus is active, and withdrawal caps - we also encourage players to use personal controls suited to their own habits. If you feel you'd benefit from additional boundaries, our support team can help you set any of the following on your Spinago Casino account:

• Deposit limits - daily, weekly or monthly caps on how much you can add to your balance
• Loss limits - a ceiling on how much you can lose within a set period
• Session reminders - notifications that help you track how long you've been playing
• Time-outs - short breaks from your account, typically ranging from 24 hours to several weeks
• Self-exclusion - a longer-term suspension of your account, during which you will not receive marketing communications, bonuses or promotional offers

Our Spinago team processes these requests promptly, and once a limit or exclusion is in place, it cannot be reversed or loosened until the agreed period has passed, even if you ask us to change it sooner. This safeguard exists precisely so these tools remain effective when you need them most. Players interested in current promotions can learn more about our Spinago bonus terms, which also outline eligibility restrictions.

How to Request a Limit or Self-Exclusion

1. Contact our support team via live chat or e-mail at support@spinago.com
2. Specify the type of limit you'd like to apply - deposit, loss, time-out or self-exclusion
3. Confirm the duration you'd like the restriction to last
4. Our team will apply the change to your Spinago Casino account and confirm it in writing

Recognising the Signs of Problem Gambling

Gambling can affect anyone, regardless of experience or budget. We encourage all our players to regularly check in with themselves and consider whether their gaming habits remain healthy. Some signs that play may be becoming a problem include:

• Spending more money or time than originally planned
• Chasing losses with the hope of winning them back
• Borrowing money or using funds meant for essentials to gamble
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or preoccupied when not playing
• Lying to friends or family about the extent of your gambling

If any of this sounds familiar, we at Spinago Casino urge you to pause and reach out - either to our support team or to one of the independent organisations listed below. There is no shame in asking for help, and taking that step is often the most important one.

Independent Support Organisations

Because the majority of our community plays from Australia, we want to highlight local resources alongside international ones. These organisations are independent of Spinago and offer free, confidential advice:

We also remind players that our Alternative Dispute Resolution provider, EGIS, operates under Tobique Gaming Commission regulations and can be reached at disputes@egis-adr.com for unresolved account or payment concerns, separate from responsible gambling counselling.

Restricted Markets and Fair Access

Part of playing responsibly also means playing legally. Our Spinago Casino platform is not available to residents of a number of countries, including Afghanistan, Belarus, the Canadian provinces of New Brunswick and Ontario, China, Cuba, Cyprus, Georgia, Greece, Iran, Iraq, Israel, Malta, the Netherlands, Poland, Romania, Russia, the United Kingdom, the United States and several others listed in our Terms. We also apply targeted restrictions - for example, players from Sweden cannot access bonuses, promotions, VIP programs or loyalty point exchanges, and the same applies to bonus eligibility for players from Russia.

We ask all players to respect these boundaries. Attempting to access Spinago using a VPN or similar tool to disguise your location is strictly prohibited under our Terms and may result in confiscation of winnings. These restrictions exist to keep our platform compliant and to ensure that responsible gaming protections function correctly for every jurisdiction we serve.

Protecting Younger Audiences

We take extensive measures to prevent anyone underage from accessing Spinago. Beyond the identity checks described above, we recommend that any shared computer, tablet or mobile device used by family members also include parental control software. These tools can block gambling websites entirely and are an effective extra layer of protection in any household where devices are shared with minors.