Spinago Privacy Policy

At Spinago Casino, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit spinago.com, register an account, or use any of our services. By accessing Spinago Casino, you confirm that you have read and understood how we process your data. Spinago is operated by Novatrix SRL, incorporated under the laws of Costa Rica, and this policy applies to all players who interact with our platform, including those searching for spinago casino login, spinago casino australia, or spinago no deposit bonus offers.

Information We Collect

We collect personal information directly from you when you create an account, make a deposit, or contact our support team. Our registration process requires your full legal name, residential address, date of birth, a valid ID document and a working e-mail address. One account is permitted per person, household, address, IP address and device, and we actively monitor for duplicate registrations.

• We gather identification details such as your name, date of birth, address and government-issued ID for verification purposes
• We collect financial information related to deposits and withdrawals, including payment method details and transaction history
• We record your gaming activity, including games played, wagers placed and bonus usage, to manage your account and our loyalty program
• We log technical data such as IP address, device type, browser and session information
• We store communication records when you contact our support team via live chat, e-mail or the contact form

Cryptocurrency and Enhanced Verification

We require identity verification before any deposit or bet is placed using Bitcoin, Ethereum, Litecoin, USDT or any other supported cryptocurrency. Documents submitted in scripts other than Latin or Cyrillic may require additional video verification in which you hold your ID for confirmation. We use the Coinbase Converter rate to process crypto transactions and retain records of these conversions for compliance purposes.

How We Use Your Data

Our team uses the information we collect to operate Spinago Casino safely and in compliance with our licensing obligations under the Tobique Gaming Commission. We at Spinago use your data to verify your identity, process deposits and withdrawals, administer bonuses such as our welcome package and Friday Free Spins, and calculate your Comppoints and VIP status. Our VIP Spinago program, including the Cotton, Denim, Lace, Satin, Chiffon, Velvet, Cashemire and Silk tiers, relies on accurate tracking of your wagering activity to award cashback and rank bonuses correctly.

• We use your data to prevent fraud, money laundering and multiple-account abuse
• We use your contact details to send account notifications, promotional offers and important updates about our terms
• We use technical data to detect and prevent VPN use, which is strictly prohibited when accessing our platform
• We may contact you by phone for KYC purposes, even though we do not publish a dedicated telephone support line

Legal Basis and Compliance

Our Terms and Conditions, version 1.0, effective from 12/12/2025, govern the relationship between Spinago and our players, and this Privacy Policy should be read alongside those terms. We process your data based on our legitimate interest in preventing fraud, our contractual obligation to provide gaming services, and our legal obligation to comply with anti-money laundering regulations. Players from certain restricted jurisdictions, including the United Kingdom, United States, and numerous other countries listed in our Terms, are not permitted to register, and we reserve the right to verify your location and nationality at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with regulators, payment processors such as Tronabriz Limited for Paysafe transactions, and dispute resolution bodies including EGIS under Tobique Gaming Commission regulations when required to resolve a complaint. Our Spinago platform may also share limited data with game providers such as Evolution, Pragmatic Play, NetEnt and others listed in our lobby, strictly for the purposes of game functionality, fraud prevention and provider-specific restrictions, such as the blocks applied to NetEnt and Amatic games for Australian players.

• We share data with licensed payment providers to process deposits and withdrawals
• We share data with regulatory authorities when legally required
• We share limited technical data with game studios to enforce jurisdictional restrictions
• We do not share your data with unrelated third parties for marketing purposes without your consent

Data Retention and Security

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations. Here at Spinago Casino, we implement technical and organisational measures to protect your information from unauthorised access, loss or misuse. Our Spinago security protocols include encrypted data transmission and restricted internal access to sensitive account information.

If we are unable to verify your identity, or if we cannot reach you by phone or e-mail within two weeks regarding a pending withdrawal, we reserve the right to lock your account and cancel the transaction until verification is complete.

Your Rights

You have rights regarding the personal data we hold about you. We at Spinago respect your right to access, correct or request deletion of your information, subject to our regulatory retention obligations. Our Spinago support team is available 24/7 via live chat and e-mail at support@spinago.com to assist with any privacy-related requests.

• You may request a copy of the personal data we hold about you
• You may ask us to correct inaccurate information in your account
• You may request that we delete your data, where this does not conflict with our legal obligations
• You may withdraw consent for marketing communications at any time

Cookies and Tracking Technologies

We use cookies and similar technologies on spinago.com to enhance your browsing experience, remember your preferences and analyse site traffic. This includes tracking visits related to searches such as spinago online casino, spinago slots, and spinago free spins. For full details on the types of cookies we use and how to manage them, please refer to our separate Cookie Policy.

VIP, Bonuses and Marketing Data

Our VIP program and bonus system, including the welcome bonus, Tuesday Reload and tournament promotions like the Legendary Battle and Epic Battle, require us to process wagering and deposit history to determine eligibility. Players from Sweden and Russia are excluded from bonuses and VIP rewards, and we process location and account data to enforce this restriction fairly and consistently across our platform.

International Transfers

As Spinago is operated from Costa Rica and serves players internationally, including those searching for spinago casino australia and spinago online pokies, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure such transfers are conducted securely and in accordance with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of Spinago Casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please contact our support team at support@spinago.com or through the live chat widget available 24/7 on our site. We at Spinago Casino are committed to addressing your privacy concerns promptly and transparently.